Booking & Payment Terms
Booking & Payment Policy
To confirm your reservation, a 20% booking deposit is required at the time of booking.
The remaining 80% balance must be paid no later than 14 days before arrival. Reservations made within 14 days of arrival require full payment at the time of booking.
We currently accept payment by:
- Bank transfer
Please note that any bank transfer fees or currency conversion charges are the responsibility of the guest.
If the remaining balance is not received by the due date, the reservation may be cancelled without refund of the booking deposit.
Cancellation Policy
More than 30 days before arrival:
Full refund of the booking deposit.
Between 30 and 14 days before arrival:
The booking deposit is non-refundable.
No additional charges apply.
14 days or fewer before arrival:
100% of the total booking amount is non-refundable.
Additional cancellation terms:
- No-shows are non-refundable.
- Unused nights or early departures are non-refundable.
- Cancellation requests must be submitted in writing by email.
Guest Responsibility & Liability
Guests are responsible for any damage caused to the property, furniture or contents during their stay beyond normal wear and tear.
Additional cleaning costs, missing items, smoking violations or damage caused by negligence may be charged to the guest.
Sunset Royale Holiday Homes cannot be held responsible for:
- Loss, theft or damage to personal belongings
- Injuries or accidents occurring during the stay
- Temporary interruptions outside our control, including water, electricity, internet or pool access interruptions
We are also not liable for cancellations, delays or interruptions caused by events beyond our reasonable control, including severe weather, natural disasters, government restrictions, emergencies or technical failures affecting the property.
Questions & Support
If you have any questions regarding your booking, payments or your stay, please feel free to contact us directly.